I have honestly had the worst experience purchasing jeans from OffDuty. I am extremely disappointed with the product quality, sizing, return policy, and, most importantly, their customer support.
My actual jeans size is 34. I initially ordered size 34 from Off Duty, but the jeans were ridiculously loose. The fitting was so bad that it felt like two people could fit into those jeans! I thought maybe I should try a smaller size, so I ordered size 30, assuming that at least that would fit me properly. But guess what? Even size 30 is loose! There is absolutely no proper fitting, and the jeans are nowhere close to what I expected.
I have wasted ₹1,400 on these jeans, and I genuinely regret spending my money on this brand.
What's even more frustrating is their so-called CLEARANCE POLICY, which seems to benefit the company rather than its customers. They deduct an unnecessary ₹200 from customers' money, and even if a customer wants to return the product, they refuse to refund the amount directly to the original bank account. Instead, they credit it to their wallet, with another ₹200 deduction. Seriously? Why should customers have to bear unnecessary financial losses because of your poor products and policies?
And let's talk about their customer support! Absolutely pathetic. The representatives are rude, unprofessional, and don't even know how to communicate properly with customers. There is no proper assistance, no accountability, and absolutely no concern for customer satisfaction.
A brand cannot simply focus on selling products while ignoring basic customer rights and service.
My advice to anyone planning to purchase from Off Duty: THINK TWICE BEFORE SPENDING YOUR MONEY HERE. Poor sizing, disappointing fitting, frustrating return policies, and terrible customer service.
I would never recommend this brand based on my experience. Completely disappointed and definitely NOT WORTH THE MONEY!
