1. Return & Exchange Policy (Clearance Sale Orders Or Sale)
- All purchases made under our Clearance Sale are eligible for exchange or store credit (gift card) only. Returns/refunds will not apply to these orders.
- Refunds are not applicable under any circumstances, as per our legal policy.
- A ₹150 pickup and handling fee will be applicable for all exchange or store credit/Gift Card requests.
- In case the requested replacement product is out of stock, a coupon code of the equivalent value will be issued instead.
- Non-Returnable Items: Sale Items, Replacement orders, Store Credit/Gift Card, orders placed using coupon code Tops2 Tops3: Clearance sales, Replacement orders, Store Credit/Gift Card purchases, and any promotional sale periods are not eligible for returns, exchanges, refunds, or store credit/Gift Card under any circumstances.
- Non-Returnable Accessories: Accessories and bags are non-returnable and non-exchangeable under any condition.
- Eligibility for Returns: This policy applies only to non-sale products.
We offer returns and exchanges on our denims.(ON NON-SALE DAYS) You can opt for any one option mentioned below:
*Apply for Return, Exchange, or Store credit/ Gift card within 72 hours of delivery
REPLACEMENT
In-case, the size doesn't fit, you can opt for replacement. We will arrange a reverse pick up from your address.
STORE CREDIT/GIFT CARD
If you wish to return but do not wish to purchase any item right away, you can opt for a store credit/Gift Card.
REFUND
In the event of a return, please take note of the following applicable charges:
Prepaid Orders: A return fee of Rs. 150 will be deducted to cover pickup and handling expenses.
Cash on Delivery (COD) Orders: A return fee of Rs. 150 will be applicable. Additionally, shipping charges of Rs. 100 are non-refundable.
After applicable deductions, the remaining balance will be refunded to the selected source or claimed account. Please allow 10–15 working days for the refund to reflect in your account.
