So disappointed with the product..the colour is totally different what appears in the image..the worst part is that they don’t have any return/exchange available which clearly states they are not really interested in customer satisfaction!! They just want their products to be sold anyhow
I recently had an unfortunate experience with Off Duty India, and I feel compelled to share my feedback.
Firstly, I am disappointed with the company policy that restricts the return or exchange of products purchased with store credit, as mentioned in your response to my recent request (Order #445347). This policy, outlined at https://offduty.in/pages/return-policy, is quite restrictive and does not prioritize customer satisfaction.
Furthermore, the sizing information provided under each product on your website appears to be inaccurate, leading to discrepancies between the stated measurements and the actual product received. In my recent order, I encountered this issue with two pairs of pants, and despite my attempt to exchange them, I was met with resistance due to the store credit policy.
This isn't the first time I've faced such challenges with Off Duty. In a previous order, I purchased two jeans, and again, the measurements did not match the real products. Unfortunately, I had to bear the cost of returning the jeans and was only compensated with store credit, which I used for my recent purchase.This repetitive experience raises concerns about the consistency and accuracy of your sizing information.
Additionally, the overall quality of the products has not met my expectations, marking the second time my money feels wasted on Off Duty purchases.
I hope this feedback encourages Off Duty India to reevaluate its policies and prioritize customer satisfaction. Transparent sizing information and improved product quality would go a long way in enhancing the overall customer experience.
Formal Pleated Wide Leg Trouser
It's not complete coco brown
Soft and comfortable